FAQ.

Frequently asked question by category

Profile/Privacy

Answer

Click the Login button at the top right of the page and then click the Create my account button.

Answer
Please send an email to global.abib@gmail.com if you wish change your password. We will send you a response email with instructions.
Answer
Please send and email to global.abib@gmail.com if you wish to delete your account. Please include your ID and name so that we can send you the questionnaire page. After the questionnaire is filled out, we will delete your account.
Answer

To change your address, first click your name on the top right of the page. Then, click "View Addresses" and you can edit and delete addresses.

Order/Shipping

Answer
We only ship to USA, Canada, Australia and New Zealand at this time.
Answer

You can track your order when your order is on ‘fulfilled’ status.

Answer

You can only change your address when your order is on ‘unfulfilled’ status.

Answer

- Depending on the order status, cancellation may not be possible.

1) If the order is still on "Unfulfilled" status, you can ask Abib CS team for the cancellation. Please send an email(global.abib@gmail.com) with your order number to cancel the order.

2) If your order is on "Fulfilled” status, it means that cancellation is not possible.

*For your reference, please note that our CS team does not work on the weekends and national holidays of South Korea.

3) Business Hours: MON-FRI 9:00 - 18:00 KST

- Modification of your order is not possible in any case.

Payment

Answer

- US & Canada: Credit card, Paypal

- Australia & New Zealand: POLI Payments(Bank transfer), Credit card, Paypal

Answer

- International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. Please note that import taxes, duties and customs fees are totally the buyer's responsibility.

- Please be aware that any customs clearance related charges and customs duties are the responsibility of the customers, EVEN with the free shipping promotion orders.

- Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned.

- Please note that the value of free gifts is marked as its original cost, for example as $15 USD, not as free or “0”, on the commercial invoice, therefore, they may be subject to duties or any kinds of customs clearance related charges.

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