Shipping & Refund Store Policy.

📘 Abib U.S. Shipping & Refund Policy

1. U.S. Domestic Shipping

Abib currently ships within the United States only.
All orders are shipped via UPS, UPS Ground, or DHL eCommerce.

Shipping fees are automatically calculated at checkout based on total shipment weight, including:

  • Ordered products
  • Free promotional items (if applicable)
  • Packaging materials

    Average Order Processing Time: 3–7 business days

Estimated Delivery Time (After Dispatch)

  • UPS Ground: 5–7 business days
  • DHL eCommerce: 5–15 business days

    Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or other external factors beyond our control.

2. Order Fulfillment

Order Status Definitions

Unfulfilled
Payment has been confirmed and the order is being prepared.

Fulfilled
The order has been shipped. Tracking information is available under “My Orders.”

Fulfillment Policy

Orders are generally processed within 24 hours of order confirmation (excluding weekends and Korean public holidays).

If we do not receive a cancellation or hold request before fulfillment, the order will automatically proceed to shipment.

Once the order status changes to:

  • Shipment Started
  • Fulfilled
  • In Transit
  • Cancellations, order holds, or address changes are no longer possible.
    Post-shipment requests must be handled directly with the carrier.

3. Payment Methods & Shipping Fees

Accepted Payment Method
Shopify Payment

Shipping fees are calculated at checkout after entering the delivery address.
Total shipping weight includes free gifts and packaging materials.

4. Returns, Refunds & Cancellations

4-1. Returns & Exchanges

Returns or exchanges are accepted only in the following cases:

  • Damaged products
  • Defective items
  • Incorrect items received

4-2. Refunds

Damaged / Defective / Incorrect Items

Claims must be submitted within 30 days of delivery.
Please send photo documentation to:
global.abib@fourco.co.kr

Once verified, eligible refunds or replacements will be processed.

Partial Refunds

Partial refunds are generally not accepted unless confirmed to be caused by the carrier.

Shipping fees are non-refundable unless the entire order is confirmed defective or damaged.

If free shipping was applied and a partial refund is granted, the original standard shipping fee will be deducted from the refund amount.

For freight collect (COD) shipments, refunds will reflect the original delivery charge based on UPS rates and total product weight.

Refund Requests Due to Skin Irritation or Breakouts

If you experience a skin reaction, please provide:

  • Clear photos of the affected area (before and after if possible)
  • Images showing the location and severity
  • Timeline and symptoms (when usage began and when symptoms appeared)
  • Proof of photo date if available (screenshot or metadata)

Send all materials to:
global.abib@fourco.co.kr

Each case will be reviewed carefully.
Refund or compensation eligibility will be determined after evaluation.

Non-Delivery

If your package has not been received within 10 business days after shipment, please contact customer service.

If the carrier confirms the package was lost in transit, a full refund will be issued.

4-3. Returned Shipments

Refund policy for returned shipments:

Absence of Recipient
Shipping fee deducted

Insufficient or Incorrect Address
Shipping fee deducted

Unclaimed / Not Picked Up
Full refund minus shipping fee

Refused by Customer
Shipping fee deducted (unless refusal is verified with supporting documentation)

4-4. Change of Mind Returns (Buyer’s Remorse)

Returns due to change of mind are accepted under the following conditions:

Return Shipping Fee
Customer is responsible for return shipping cost.
Return cost is calculated based on total return weight, including items, packaging, and promotional products.

Promotional Items
All free gifts must be returned unused and in original condition.
If not returned, retail value will be deducted from the refund.

Return Procedure

  1. Email return request to global.abib@fourco.co.kr
  2. Return label provided (U.S. domestic returns only)

  3. Customer schedules shipment with UPS or DHL

  4. Warehouse inspection upon arrival

  5. Refund issued only if items are complete, unused, and undamaged

Refunds will not be issued if damage is determined to be customer-caused (e.g., opened or used products).

Processing time
2–4 weeks depending on transit and inspection.

5. Delivery Confirmation & Liability

Once marked “Delivered” by the carrier with valid Proof of Delivery (POD), the order is considered fulfilled.

If delivery was made to an unattended location (front door, porch, etc.) and POD confirms delivery:

Abib is not liable for lost, stolen, or missing packages.
No refund, replacement, or compensation will be provided.

We recommend selecting secure delivery options and monitoring tracking updates.

By placing an order, customers agree to this policy.

6. Order Cancellation

Cancellations are permitted only while the order status is “Unfulfilled.”

Please contact:
global.abib@fourco.co.kr
(Include your order number)

Once marked “Fulfilled,” cancellation is no longer possible.

Customer Support

Operating Hours
Monday–Friday, 9:00 AM – 5:00 PM (KST)
Closed on weekends and Korean public holidays

Contact
global.abib@fourco.co.kr

Thank you for shopping with Abib 💙